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Stakeholders satisfaction and sustainable success

Author

Listed:
  • Luis Fonseca
  • Amílcar Ramos
  • Ã lvaro Rosa
  • Ana Cristina Braga
  • Paulo Sampaio

Abstract

The relationship between stakeholders satisfaction and organisational sustainable growth and success is investigated focusing on the importance of a firm's relationships with critical stakeholders that may lead to better performance, as organisations while integrating business and societal considerations create value for their stakeholders. However, it is of most importance that top management actively leads this approach and that the governance bodies of the organisations support and check that this really happens. Framed on stakeholder theory and social responsibility theory an online survey was administered to managers of Portuguese organisations with certified management systems by a leading management systems certification Portuguese body. The findings suggest that competitive position is strongly correlated with shareholders, suppliers and partners, employees and customers satisfaction, legitimating Freeman's stakeholder theory. In an overall final remark, the importance of shareholders, partners/suppliers, employees and customers satisfaction for organisational sustainable success is highlighted in this study results.

Suggested Citation

  • Luis Fonseca & Amílcar Ramos & à lvaro Rosa & Ana Cristina Braga & Paulo Sampaio, 2016. "Stakeholders satisfaction and sustainable success," International Journal of Industrial and Systems Engineering, Inderscience Enterprises Ltd, vol. 24(2), pages 144-157.
    • Handle: RePEc:ids:ijisen:v:24:y:2016:i:2:p:144-157
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    Citations

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    Cited by:

    1. Anna Adamik & Michał Nowicki, 2019. "Pathologies and Paradoxes of Co-Creation: A Contribution to the Discussion about Corporate Social Responsibility in Building a Competitive Advantage in the Age of Industry 4.0," Sustainability, MDPI, vol. 11(18), pages 1-38, September.
    2. Francisco Rincon‐Roldan & Alvaro Lopez‐Cabrales, 2021. "Ethical values in social economy for sustainable development," Annals of Public and Cooperative Economics, Wiley Blackwell, vol. 92(4), pages 705-729, December.
    3. Weizhou Su & Gaowen Lei & Sidai Guo & Hongche Dan, 2022. "Study on the Influence Mechanism of Environmental Management System Certification on Enterprise Green Innovation," IJERPH, MDPI, vol. 19(19), pages 1-20, September.
    4. Wang Ro Lee & Suk Bong Choi & Seung-Wan Kang, 2021. "How Leaders’ Positive Feedback Influences Employees’ Innovative Behavior: The Mediating Role of Voice Behavior and Job Autonomy," Sustainability, MDPI, vol. 13(4), pages 1-13, February.
    5. Lin-Lin Xue & Ching-Cheng Shen & Chun-Nan Lin & Kun-Lin Hsieh, 2019. "Factors Affecting the Business Model Innovation Employed by Small and Micro Travel Agencies in the Internet+ Era," Sustainability, MDPI, vol. 11(19), pages 1-20, September.
    6. Fonseca Luis Miguel, 2018. "Industry 4.0 and the digital society: concepts, dimensions and envisioned benefits," Proceedings of the International Conference on Business Excellence, Sciendo, vol. 12(1), pages 386-397, May.
    7. Fonseca Luis Miguel & Domingues José Pedro, 2017. "How to succeed in the digital age? Monitor the organizational context, identify risks and opportunities, and manage change effectively," Management & Marketing, Sciendo, vol. 12(3), pages 443-455, September.
    8. Luis Fonseca & Vitor Silva & José Carlos Sá & Vanda Lima & Gilberto Santos & Rui Silva, 2022. "B Corp versus ISO 9001 and 14001 certifications: Aligned, or alternative paths, towards sustainable development?," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 29(3), pages 496-508, May.
    9. Luis Miguel Fonseca & José Pedro Domingues, 2018. "Exploratory Research of ISO 14001:2015 Transition among Portuguese Organizations," Sustainability, MDPI, vol. 10(3), pages 1-16, March.

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